Runbook play: General intake— Nova recommends Review & approve
judgment: hard gate
Swimming PoolsRoof ClassElectrical SystemsPlumbingFire Protection & Defensible Space
premium customerjudgment: hard gate54 provided · 6 service-filled · 3 to ask
playbook:
🔒 Approval locked15 items still to resolve — 8 PlanDesign fields · 7 open items. Fill each with a source + reasoning (Nova learns from every fix) to unlock approval.
Property Address
3 Rainier Pl
City
Seattle
State
WA
Coverage A (Dwelling)
2400000
Year Built
1995
Nova AI underwriting copilotProvisions — decide, and teach me as you go
Every provision is a decision I learn from. Approve, change the value, waive, or request it from the customer — with the source and your reasoning. I capture each one to my vector memory attributed to you (a full audit trail), and I use it to make a sharper per-provision recommendation next time.
5 clean · folded
Decision-tree outcomesthe DB rule engine’s per-point verdicts (clear / refer / decline)5 points · all clear
UW Decisions · 5 clear · 0 need attention · from decision_rules (DB)
All decision points clear — nothing risky to review. Show all to see them.
Item-level approvals & request-info7 open · 0 approved · 0 unselected — bulk approve or compose the applicant ask7 items · 5 to ask
Broker Tier97%rule-safe
UW AI Agent
broker_tier = Tier 2
Source text
“prefill (internal)”
Insured has a primary policy with Zen Insurance97%rule-safe
UW AI Agent
has_primary_policy_with_carrier = No
Source text
“prefill (internal)”
Coverage A (Dwelling)52%
UW AI Agent
coverage_a = 2400000
Source text
“resolved by agent”
Replacement Cost (Dwelling)97%reasoned
UW AI Agent
replacement_cost = 910000
Source text
“prefill (assessor)”
Fire Department Response Time97%rule-safe
UW AI Agent
fire_dept_response_time = 7
Source text
“prefill (hazard)”
P(F) - Probability of Failure (fire simulation)97%reasoned
UW AI Agent
p_f = 0.630
Source text
“prefill (catmodel)”
Property currently listed for sale92%rule-safe
UW AI Agent
listed_for_sale = No
Source text
“prefill (mls)”
Act on this lead
Nova pre-wrote a question for each missing item. For each ask, tell Nova why you need it — it learns what gets requested (and where some of it could be pulled instead of emailing the customer).
5 selected · a reason is required for each — Nova learns every ask
Auto-filled PlanDesign formthe full binding form Nova pre-populated — item-approved fields are already confirmed; edit only to correct (edits still teach Nova)9 sections · 8 missing
Auto-filled PlanDesignThe customer submitted this instance; you are editing it. Each section folds — open one, edit a field, and every change is captured with a source + your reasoning, attributed to you and versioned (audit).
Insured
Insured Phonemissing
Insured Occupationmissing
Property
In gated community or multi-acre propertymissing
Protection
Opening Protectionmissing
Fire Department Response Timeverify7
Alternative Water Source Available (lake, pond, river, cistern, tank, pool)missing
Interior Sprinklersmissing
Gates or Other Physical Barriersmissing
Risk tree — first iterationour initial risk-appetite design, kept to show the iteration — superseded by provision-level approvals aligned with the runbook (▦)9 categories · 2 flagged
Risk hierarchy
Locationclear
Accountclear
Insuredclear
Primary Coveragesopen
Coverage A (Dwelling)
Propertyclear
Constructionclear
Plumbingclear
Protectionopen
Alternative Water Source Available (lake, pond, river, cistern, tank, pool)
Interior Sprinklers
Gates or Other Physical Barriers
Wildfireclear