Runbook play: General intake— Nova recommends Review & approve
judgment: hard gate
Swimming PoolsRoof ClassElectrical SystemsPlumbingFire Protection & Defensible Space
broker tier-2judgment: hard gate56 provided · 4 service-filled · 0 to ask
playbook:
🔒 Approval locked10 items still to resolve — 5 PlanDesign fields · 5 open items. Fill each with a source + reasoning (Nova learns from every fix) to unlock approval.
Property Address
660 Bayou St
City
Houston
State
TX
Coverage A (Dwelling)
500000
Year Built
2001
Nova AI underwriting copilotProvisions — decide, and teach me as you go
Every provision is a decision I learn from. Approve, change the value, waive, or request it from the customer — with the source and your reasoning. I capture each one to my vector memory attributed to you (a full audit trail), and I use it to make a sharper per-provision recommendation next time.
5 clean · folded
Decision-tree outcomesthe DB rule engine’s per-point verdicts (clear / refer / decline)5 points · all clear
UW Decisions · 5 clear · 0 need attention · from decision_rules (DB)
All decision points clear — nothing risky to review. Show all to see them.
Item-level approvals & request-info5 open · 0 approved · 0 unselected — bulk approve or compose the applicant ask5 items · 2 to ask
Insured has a primary policy with Zen Insurance97%rule-safe
UW AI Agent
has_primary_policy_with_carrier = Yes
Source text
“prefill (internal)”
Coverage E (Liability)52%
UW AI Agent
coverage_e = 250000
Source text
“resolved by agent”
P(F) - Probability of Failure (fire simulation)97%reasoned
UW AI Agent
p_f = 0.730
Source text
“prefill (catmodel)”
Property currently listed for sale92%rule-safe
UW AI Agent
listed_for_sale = No
Source text
“prefill (mls)”
Fire Department Response Time97%rule-safe
UW AI Agent
fire_dept_response_time = 24
Source text
“prefill (hazard)”
Act on this lead
Nova pre-wrote a question for each missing item. For each ask, tell Nova why you need it — it learns what gets requested (and where some of it could be pulled instead of emailing the customer).
2 selected · a reason is required for each — Nova learns every ask
Auto-filled PlanDesign formthe full binding form Nova pre-populated — item-approved fields are already confirmed; edit only to correct (edits still teach Nova)9 sections · 5 missing
Auto-filled PlanDesignThe customer submitted this instance; you are editing it. Each section folds — open one, edit a field, and every change is captured with a source + your reasoning, attributed to you and versioned (audit).
Insured
Insured Phonemissing
Insured Occupationmissing
Primary Coverages
Coverage E (Liability)verify250000
Property
In gated community or multi-acre propertymissing
Protection
Opening Protectionmissing
Risk tree — first iterationour initial risk-appetite design, kept to show the iteration — superseded by provision-level approvals aligned with the runbook (▦)9 categories · 1 flagged
Risk hierarchy
Locationclear
Accountclear
Insuredclear
Primary Coveragesopen
Coverage E (Liability)
Propertyclear
Constructionclear
Plumbingclear
Protectionclear
Wildfireclear